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Important Things To Know
Bookings
Meet and Greets / Forms
Entry
100% deposit required within 24 hours of Meet and Greet to secure booking.
Bookings are limited, I suggest giving as advanced notice as possible so I can accommodate.
Bookings are first come first serve and your pets are not added to my schedule until Meet and Greet is completed, an intake form is completed, and deposit is made.
Meet & Greets are required to ensure the safety and comfortability of you, your pet(s) and I. Meet & Greets typically last around 30 minutes and there is no charge if within service area.
A pet intake form is required for each pet, this allows me to have general information on hand and is only required one time unless there are medical changes or a new pet is added.
It is strongly recommened to provide 2 forms of entry during your Meet & Greet. There is a $20 fee each time if seperate pick up and drop off is needed. If only keyless entry is provided, please keep in mind I cannot access your home to provide care if an unseen circumstance arises such as power loss or malfunction.
Weather
In the event of inclement weather, your pets safety is my number one priority. When needed, due to rainstorms/snow or excessive heat/cold, outdoor time will be shorted to quick potty breaks with playtime enrichment spent inside. If it is expected to snow, it would be greatly appreciated if you have someone ready to clear the driveway
Check Ins
Typically I will check in with you once a day, at the end of the day. This gives you peace of mind to know your pet(s) are happy and healthy while you are away. I will include a photo from that day, a brief update of what we did that day and inform you of anything that may have come up.
If you prefer updates less/more often, please let me know during your Meet & Greet.
Photos
With your consent, photos of your pet will be taken to post on my website/media. I will not post while you're away, only after you come home, and I will ensure no identifying or personal objects are in the background. Should you deny photo consent, photos will only be taken to be sent to you during check-ins.
Cancelation Policy
If for any reason you need to cancel or make changes to your booking, Please contact Summer at Beyond The Leash immediately.
All bookings follow the same cancellation policy which is as follows:
•Cancellations with 10 days or more notice will receive a 100% refund.
•Cancellations with 3-9 day notice will receive a 50% refund.
•Cancellations made less than 3 days will not receive a refund
•Due to high demand, Holiday bookings with 14 days or more notice will receive a 100% refund
•Cancellations with 10-14 day notice will receive a 50% refund
Cancellations with less than 10 day notice, will not receive a refund
At Beyond The Leash I understand emergencies happen, and ALL policies are subject to change at my discretion.
Service Area & Fees
•My service area is based on my daily schedule, this allows me to serve clients efficiently and price fairly. A mileage fee of +$1/mile beyond a 10 mile radius of service area will apply to each visit or per calendar day for overnight care.
Any travel fees will always be discussed and approved before booking.
•First and Last day rates for Overnight Care may be reduced due to your departure and arrival times.
Upcharges
•An additional flat fee of $15 per Drop In Care and an additional $25 for Overnight Care will apply to all holidays. Holiday charge applies to St Patricks Day, Easter, Mother's day, Memorial day, Father's day, 4th of July, Labor Day, Halloween, Thanksgiving, Christmas & New Years.
•Errands, if your pet(s) run out of necessity items and I must go get these items there is a $30 per hour fee and does not include the cost of the items. A receipt will be provided to you and costs will be applied to invoice balance.
•If there are parking fees to take care of your pet(s) these will be added to your invoice balance.
•Last minute extensions requested within 48 hours of the scheduled end of a booking are subject to an extension fee of $10 per Drop In and $20 per Overnight calendar day
Same Day Care
Same day availbility is not guaranteed and is offered only to well established clients.
Care Hours
Drop In Care is provided within time blocks and based on your pet(s) usual schedule. While I will schedule to the best of my ability to provide care at your preferred time, guaranteed times are reserved for pets on time sensitive medications.
These time blocks are as follows:
Morning: 7am - 10am
Afternoon: 11am - 3pm
Evening: 4pm - 9pm
Payments
At this moment, only cash, check and contactless payments are accepted.
*Accepted payments are cash, check, Venmo, Paypal, Cash App, Apple Pay
**More payment options coming soon
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